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I may assist you with this process, and you can reach me at the email address provided below. Please note that this complaint will have an impact on their safety index on our website. Feel free to contact me if you have any questions or require further assistance. Since we haven’t received any response from the casino regarding the issue, we have no choice but to classify the complaint as ‘unresolved’. So all my deposits have to be returned to that casino, because they couldn’t receive them from me.
Despite having made three withdrawal requests, he had received less money than he had requested, resulting in a total shortfall of around €50. The casino had redirected him to the payment services provider, but the player had insisted that the casino should have resolved the issue. We had explained to the player that casinos do not influence fees deducted by payment providers and suggested he contact his payment provider for further inquiries. Despite our efforts to assist, the player remained dissatisfied, and the complaint was subsequently closed.